Privacy Policy

Basalt Hills Beef and Lamb Co
ABN: 15 681 567 902
Email: hello@basalthillsbeefandlamb.com.au

1. Overview

At Basalt Hills Beef and Lamb Co, your privacy is important to us. This Privacy Policy outlines how we collect, use, store and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

By using our website www.basalthillsbeefandlamb.com.au, purchasing our curated beef and lamb hampers, or contacting us, you agree to the terms of this policy.

2. What We Collect

We may collect personal information that you provide directly to us, such as:

  • Your full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment details

  • Purchase history

  • Any other information you provide when contacting us or placing an order

We may also collect non-personal information including IP address, browser type, pages viewed, and access times, to improve the user experience on our website.

3. How We Use Your Information

We collect and use your information to:

  • Process and deliver your beef and lamb hamper orders

  • Respond to your enquiries and provide customer support

  • Send order confirmations, updates and relevant communication

  • Improve our products, services and website experience

  • Send occasional marketing emails or updates (only if you’ve opted in)

You may unsubscribe from our marketing emails at any time.

4. Storage and Security

We take reasonable steps to ensure your personal information is protected from misuse, loss, unauthorised access, modification or disclosure. Your data is stored securely, and where appropriate, encrypted or protected by secure systems.

5. Sharing Your Information

We only share your personal information when necessary to fulfil our services—for example, with delivery partners or payment processors. We do not sell, rent or trade your personal information to third parties for marketing purposes.

6. Cookies and Website Analytics

Our website may use cookies to improve your browsing experience and gather analytics data. You can disable cookies in your browser settings, though this may affect the functionality of some parts of the site.

7. Access and Correction

You have the right to access the personal information we hold about you and request corrections if needed. To make a request, please contact us at hello@basalthillsbeefandlamb.com.au.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations or legal requirements. The updated version will be available on our website with the revised effective date.

9. Contact Us

If you have any questions, concerns or complaints about this Privacy Policy or how we handle your personal information, please contact us at:

Basalt Hills Beef and Lamb Co
📧 hello@basalthillsbeefandlamb.com.au